Damaged/defective product

A free replacement or a refund will be offered if the problem is reported to the  support email indicated in your order confirmation email within 30 days of product delivery, along with the required photo proof. 

Returns/Refunds

The returns and exchanges are not supported if you ordered the wrong size, color, or simply changed their mind.

If an order is being returned to sender/lost in transit, and an invalid address was provided, a refund of the product price only will be issued.

If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.

Please note that Awaresoul will not be held responsible and will not offer replacements or refunds if the customer ordered the wrong size or color. In case of an unsuccessful delivery, a partial refund will be issued.

However, in case of a damaged product or a manufacturing error, Awaresoul offers a free replacement or a refund if you contact us within 30 days of product delivery. Please get in touch with our team via email support@awaresoul.org form and provide a clear photo showing the issue.

Notes on Refunds

1.Your refund will be returned to the original payment method.

2. Shipping costs will not be refunded for returned items

Awaresoul reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries, regarding cancellations or any of our other policies, please contact our Customer Service Representatives.

For further information, you can contact our Customer Services by email.